Terms & Conditions

Last updated: August 2026  |  Shah Enterprises, Mumbai, India

1. About Us

Shah Enterprises ("we", "us", "our") is a Mumbai-based export business registered in India, holding a valid Import Export Code (IEC) issued by the Directorate General of Foreign Trade (DGFT), Government of India. We export incense sticks (agarbatti), dhoop sticks, bakhoor, dhoop cups and related products to international buyers.

By enquiring, placing an order, or entering into a trade agreement with Shah Enterprises, you ("the buyer", "you") agree to the terms set out on this page.

2. Products and Quality

All products listed on this website are for wholesale/bulk export purposes. Product descriptions, images and specifications are provided in good faith and are as accurate as commercially reasonable.

• Fragrance and appearance may vary slightly between production batches — this is normal for natural and masala-based incense products.
• Pre-production samples can be arranged on request before bulk orders are confirmed.
• We reserve the right to substitute equivalent raw materials without prior notice where specific ingredients are temporarily unavailable, provided the product quality and fragrance profile are maintained.

3. Pricing

All prices quoted by Shah Enterprises are:

• Provided on a per-enquiry basis — no fixed public price list is maintained
• Subject to order quantity, destination port, INCO term (FOB/CIF/CFR) and prevailing raw material costs
• Valid for the period specified in the written quotation (typically 15–30 days)
• Quoted in USD unless otherwise agreed in writing

Prices displayed on this website (if any) are indicative only and do not constitute a binding offer.

4. Orders and Confirmation

A binding order is created only when:

• The buyer issues a written Purchase Order (PO) referencing the agreed quotation
• Shah Enterprises issues a written Order Confirmation or Proforma Invoice (PI)
• The agreed advance payment is received in cleared funds

Enquiries submitted via the website contact form do not constitute a binding order and are treated as expressions of interest only.

5. Payment

• Payment must be made by Telegraphic Transfer (T/T / Wire Transfer) or Letter of Credit (LC) at sight, unless otherwise agreed in writing
• New buyers are required to pay 100% advance before production commences
• Established buyers may be offered deferred payment terms at our discretion, with written agreement
• All bank charges are to be borne by the respective parties (OUR charges apply)
• Production begins only upon receipt and clearance of the agreed advance payment

6. Cancellation and Changes

Once a Purchase Order is confirmed and advance payment received:

• Cancellations are not accepted after production has commenced
• Order quantity changes may be accepted subject to feasibility and at our discretion
• Specification changes (fragrance, packaging, labelling) must be requested before production starts and are subject to additional costs if applicable

In the event Shah Enterprises is unable to fulfil an order, advance payment will be refunded in full.

7. Shipping and Risk

Risk and title of goods transfer from Shah Enterprises to the buyer in accordance with the agreed INCO term. Please refer to our Shipping Policy for full details of export terms, documentation and timelines.

8. Inspection and Claims

• Buyers are encouraged to arrange pre-shipment inspection at their own cost if required
• Any claims for shortage or quality discrepancy must be submitted in writing within 14 days of goods arriving at the destination port, supported by photographic evidence and survey/inspection report
• Claims submitted after 14 days of arrival will not be entertained
• Damage or loss in transit must be claimed against the carrier/insurance provider — not against Shah Enterprises (except where CIF terms apply and insurance was arranged by us)

9. Intellectual Property

All content on this website — including text, images, product descriptions and logos — is the property of Shah Enterprises and may not be reproduced, redistributed or used for commercial purposes without prior written consent.

Where private label services are provided, the buyer warrants that they own or are licensed to use any brand names, logos or artwork supplied to Shah Enterprises for packaging purposes. Shah Enterprises accepts no liability for any intellectual property infringement arising from buyer-supplied artwork.

10. Confidentiality

Shah Enterprises treats all buyer information, pricing, and order details as confidential and will not share them with third parties without consent, except as required by Indian law or export regulations.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Shah Enterprises' total liability to any buyer shall not exceed the invoice value of the specific order giving rise to the claim. We are not liable for any indirect, consequential, or special loss, including loss of profit, loss of market, or delay damages.

12. Force Majeure

Shah Enterprises shall not be liable for delays or failure to perform obligations resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, port strikes, government restrictions, pandemic-related disruptions, or raw material shortages.

13. Governing Law and Disputes

These terms are governed by the laws of India. Any disputes arising from transactions with Shah Enterprises shall be subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra, India.

We encourage resolution of disputes through direct negotiation in the first instance. Where mediation is required, the parties may agree to use an appropriate trade body or chamber of commerce as mediator.

14. Changes to These Terms

Shah Enterprises reserves the right to update these terms at any time. The current version will always be available on this website. Changes do not affect orders confirmed prior to the update date.

15. Contact